- JOB PURPOSE
- Minimizing fraud losses from cards through performing a set of functions, primarily to identify instances of fraud and investigate fraudulent activities pertaining to the bank or customers.
- MAJOR RESPONSIBILITIES AND ACOUNTABILITIES
- Monitor real time queues and identify high-risk transactions within the business portfolio.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Determine existing fraud trends by analyzing transaction patterns.
- Timely blocking of cards for suspicious activity compromised or misused and follow guidelines.
- Investigate and Monitor Fraud Alerts received from service providers to take the appropriate action to prevent any possible losses.
- Verify the validity of suspected transactions through contacting cardholders over the phone and leaving a memo to confirm such transactions.
- Take actions for the suspected transactions.
- Monitor and detect fraudulent activities both in the Credit Cards & Debit Cards.
- Monitor all misuse & Commercial transactions.
- Contact branches or internal units via phone and/or email to validate transactions.
- Create data reports and case assessments as needed/requested by management.
- Any other duties assigned by line manager.
- Ensure full compliance and adherence to policies, procedures, regulatory/internal regulations, related to any transactions executed.
- JOB REQUIREMENTS
Minimum Education
: Min 1 years’ experience
Desired Education
: University degree from a reputable university
Languages
: Fluent in English and in Arabic - Speaking, Reading & Writing
Required Experience
: 2– 4 years
