We are looking for a part time Junior Polestar Specialist who will be responsible for delivering first-class customer experience and operational excellence at our Space (Showroom) in Vienna, Austria.
Let us describe the challenge we offer
Polestar has a new take on automotive retail, unlike conventional car dealerships or showrooms, Polestar Spaces are carefully designed, unique retail environments. Our Spaces are centrally located, staffed with product specialists, and echoing the design language of everything Polestar.
As a Junior Polestar Specialist for our Space, you will be responsible to consistently deliver an educational, immersive and exciting experience to all of our current and future customers. The Space team is Polestar's front line and is the brand advocate and supports their mission by creating memorable experiences for our visitors. This position is based at our Space in Vienna.
What you´ll do
As a Junior Polestar Specialist, you will ensure that visitors are inspired and supported to learn about Polestar from the moment they enter our Space. Polestar has created one of the most innovative vehicles ever made, and you will help deliver an equally innovative and unforgettable customer experience.
Further on you will:
- Schedule test drives and follow up on customers by walking them through the purchasing process
- Act as a role model of Polestar’s culture and behaviours
- Inspire and coach the team to create the energy and excitement around Polestar offers, including vehicle, financing solutions, service etc.
Who you are
As a person, you are curious, creative and enthusiastic. You have a customer-centric mindset, strong communication skills, and an empathetic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated and make things happen – never settling for just the status quo. To be successful in this role you will have a great eagerness to learn and passion for the Polestar brand, their dedication to design, and their commitment to sustainability.
Furthermore, you are supportive in your team and are happy to give a high level of support for team members to drive change and development. You provide guidance and communicate clearly to maintain a trusting environment and bring out the best in the team.
Experience in the automotive industry is not mandatory for this role, but you probably have:
- More than one year of experience in a client-oriented retail environment
- Fluent in German, English is an advantage
- Have the ability to quickly demonstrate a mastery of all Polestar products and services
- Additional experience working in retail environments with strong branded experiences, drama, public-speaking, teaching, retail sales, event-planning or customer care will also be positively considered
This role will require a valid driving license, an acceptable safe driving record, and the ability to work evenings and weekends.
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.
Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey? Which is electric by the way...
