URGENT HIRING FOR CLIENT SERVICE ASSOCIATE
DUTIES AND RESPONSIBILITIES:
*Understand customer enquiries and respond via applicable channels: email, chat, and
call backs.
*Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
*Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
*Perform all procedures accurately, including following client’s documented call flows,
work processes, data entry requirements, and complaint management processes.
*Ensure all SLAs are met accordingly.
*Demonstrate a strong customer service orientation and take responsibility to ensure
customers are satisfied.
*Provide a high level of professionalism and competent customer service.
*Able to communicate effectively with customers in a friendly and polite manner
following the client’s processes.
*Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
Qualifications:
*Bachelor’s degree in any field
*Minimum 1 year of experience in customer service, outbound calls, emails, and live chats.
*Can work on a rotational shift and on a weekend.
* Knowledge in social media platforms.
Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200
Job Type: Full-time
Salary: RM3,500.00 - RM4,000.00 per month
Benefits:
- Professional development
Schedule:
- Fixed shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
