Why join Thynk?
Founded by a team of experienced SaaS founders and hospitality executives, Thynk is on a mission to revolutionize the 2T$ hospitality industry and become a new vertical SaaS giant, following the footsteps of Veeva and nCino. Our ambition is fuelled by a fantastic product built on top of the Salesforce platform and a spot on time to market.
We just raised a 13M$ (undisclosed) Series A from high-profile VCs (NY+EU) to scale our operations and expand to the US. Your role is key at our stage to make sure we scale the right way, it is an opportunity to have a big impact on the company.
Our customers are all over the world and so are we, with team members from 10 nationalities, based on 3 continents and 6 time zones - building a strong common culture while respecting the individual constraints of everyone in our remote-first environment.
Your mission as Thynk’s Head of Professional Services is to act as the key business partner to the COO (also co-founder) and take over responsibility for project delivery in different regions (Europe, the US, and Asia).
Overall you will be supporting us to deliver our ambitious business targets for 2023 and beyond, and lead our efforts to position Thynk to achieve our long-term growth plans.
Thynk’s customers are enterprise-grade; Thynk will be used by their sales, operations, and finance teams as their core solution for data management, process management and automation, and communication with their customers.
Our solution intervenes across the hospitality value chain: Sales processes (central reservation desk, RFP management, negotiated rates, block management, territory management, BoB vs. forecast vs. budget), Operation processes (pickup, reservation management, rooming list), and finance process (deposit / pro forma, participant fees, accounting items, invoicing, collection).
Thynk is built on a Salesforce platform which makes it enterprise-grade. Thynk can operate as a Salesforce OEM (Salesforce license is embedded in Thynk solution, and we provide customer environment via a TSO), or Salesforce ISV on top of existing Salesforce licenses.
Our projects include 1) process and automation configuration, 2) feature arbitrage (roadmap versus custom flows), 3) communication template configuration to follow each customer's unique tone of voice, 4) transaction-driven critical interconnection with third parties (reservations, payments, accounting), 5) change management, training, and onboarding management.
As change management and adoption sit at the core of the success of our project, project methodology is key. It includes a first level of documented project methodology: steering committees to set levels of expectations and manage the risk, weekly project meetings, and template-based task lists and acceptance criteria.
It is a multi-project environment: each project manager manages multiple projects at the same time. The average project duration is about 6 weeks.
Key Responsibilities
Drive the current team of 3x project managers
Be an individual contributor to large projects
Recruit new team members
Strengthen methodology and quality
Drive tooling and automation
Recruit and train tactical delivery partner / SI partners midterm.
Build a SI onboarding, training, and certification program midterm.
Drive technical pre-sale and workshops. Manage demos and staging environments.
Drive customer onboarding automation
About you
People describe you as someone
With strong ambition and drive- someone who strives in a high stakes and fast-paced environment.
A very reliable, accountable person, the cornerstone of the team.
Requirements
Prior experience as project management/director in enterprise-grade, business-critical environments.
Ability to drive the delivery team, and support them in customer management.
Escalation path for project success, and management of customer level of expectations and satisfaction.
Strong methodology and business background.
Preferred Qualifications
Salesforce and/or hospitality technology knowledge would be an important plus.
Demonstrated experience in operating within a B2B SaaS environment.
Experience in an international context (ideally pan EU + US).
Our DNA
People-first - Every day, our team focuses on our customers, their problems and how we can help them think differently about innovation.
Listening is Learning - We focus on understanding the problem because that is where the real value is - the technology is just the vehicle to deliver change.
Agile Thinking - We think outside the box and disrupt the status quo by rethinking technology's role in solving problems in hospitality.
